REFUND-FRIENDLY POLICY
Refunds in 1–3 days, no questions asked.
Eligible refunds are processed instantly. Bank arrival time depends on your payment provider.
1
Who can get a refund?
ELIGIBLE
- Subscribed and charged users
- Subscription not used
- Technical issues blocked access
2
How long does it take?
1
INSTANT
You tap Confirm
Refund request submitted
2
< 1 MIN
We process internally
VClip approves your request
3
24 HOURS
Payment gateway transfers
GCash / TrueMoney handles the return
4
1–3 DAYS
Money in your account
You receive the refund
3
Per payment method
GCash
Philippines · ₱
TrueMoney
Thailand · ฿
GrabPay
Malaysia · RM
Boost
Indonesia · Rp
KakaoPay
Korea · ₩
Credit/Debit Card
United States · $
Final arrival is subject to your card issuer
4
Quick answers
Q
Will I be charged during the trial?
There's no charge during the 1-day free trial. You can cancel anytime before the trial ends.
Q
Can I still get a refund after using Premium?
Yes. Once AI Credit has been used, its amount will be deducted.
Q
What if my refund is delayed?
Please check with your payment provider first. If it still hasn't arrived after 7 days, contact us.
Still have questions?
cs@vclip.co · Average response < 24h